ROOM TERMS & CONDITIONS
- All guests must provide a passport or photo drivers licence on arrival
- A $10 key deposit is required for dorm accommodation
- A credit card swipe or $100 cash security bond is required on arrival for all private rooms
- Accommodation needs to be paid on arrival, not departure
- Cancellations less than 24 hours and no shows will be charged for one night of accommodation per person
- Under 18's are not permitted to stay in the dorm rooms unless part of a school/sporting group, all under 18's must be accompanied by an adult in the private rooms
- Specials are not valid with any other offers
- Check in 2pm and check out 10am
- Room rates fall into HIGH, SHOULDER, LOW & SPECIAL EVENT periods. Please check which dates apply to each of these periods when confirming your booking. Minimum night stays apply to HIGH & SPECIAL EVENT dates
- Please note that rates are subject to change
- Guests must abide by the House Rules
Habitat HQ like other backpacking properties confirm your bed night with a prepaid booking system
Change of Mind Policy
Just keep in mind that when you are booking your accommodation & paying up front that your payment secures your bed in a dynamic booking system. As we take on other bookings around the clock if your bed is paid for we honour payment & reserve your accommodation and happily so. If you change your booked plans and depart early, you then need to honour the commitment you made in payment understanding we have a 'no change of mind policy'.
FAPAS DOOR TO DOOR Airport shuttle runs services from Melbourne airport at Tullamarine between:
-0600 – 2030 on Monday, Wednesday, Friday -0600 - 1845 Tuesday, Thursday -0705 – 1900 Saturday, Sunday & Public Holidays
-FAPAS airport shuttle is a DOOR to DOOR service with a HabitatHQ special rate of $15pp. To get this great offer call us on 1800202500 from the airport. YOU MUST HAVE OUR CODE FOR THIS RATE! FAPAS is located Terminal 2, Bus Zone 3 in front of International Arrivals.
Package cancellation policy
- Cancellation of any package within 72 hours to 14 days prior to arrival will result in a 25% cancellation fee of the package cost.
- Cancellation within 48 hours to 72 hours prior to arrival will result in a 50% cancellation fee of the package cost.
- Cancellation or transfer within 48 hours prior to arrival will result in a 100% cancellation fee of the package cost.
Group Bookings Terms & Conditions
- A 25% non-refundable deposit is due at time of booking
- The balance is due at least one month prior to arrival
- All children under 18 must be accompanied by an adult
- The group agrees to adhere to Habitat HQ’s House Rules
Group Cancellation Policy
- 31+ days prior to arrival will result in 25% cancellation fee
- 21 – 30 days will result in 50% cancellation fee
- 15 – 21 days will result in 75% cancellation fee
- 0 – 14 days will result in 100% cancellation fee
Changes to Bookings
Changes to numbers can be made to the booking up to 15 days prior to arrival without a fee or penalty. Changes to numbers made 14 days or less prior to arrival where the number is decreased will not be refunded.