Best hostel in Melbourne

ROOM TERMS & CONDITIONS

General Conditions

  • All guests must provide a passport or photo drivers licence on arrival
  • A $10 key deposit is required for dorm accommodation
  • A credit card swipe or $100 cash security bond is required on arrival for all private rooms
  • Accommodation needs to be paid on arrival, not departure
  • Cancellations less than 24 hours and no shows will be charged for one night of accommodation per person
  • Under 18's are not permitted to stay in the dorm rooms unless part of a school/sporting group, all under 18's must be accompanied by an adult in the private rooms
  • Specials are not valid with any other offers
  • Check in 2pm and check out 10am
  • Room rates fall into HIGH, SHOULDER, LOW & SPECIAL EVENT periods. Please check which dates apply to each of these periods when confirming your booking. Minimum night stays apply to HIGH & SPECIAL EVENT dates
  • Please note that rates are subject to change
  • Guests must abide by the House Rules

Habitat HQ like other backpacking properties confirm your bed night with a prepaid booking system

Change of Mind Policy

Just keep in mind that when you are booking your accommodation & paying up front that your payment secures your bed in a dynamic booking system. As we take on other bookings around the clock if your bed is paid for we honour payment & reserve your accommodation and happily so. If you change your booked plans and depart early, you then need to honour the commitment you made in payment understanding we have a 'no change of mind policy'.

Airport Shuttle

FAPAS DOOR TO DOOR Airport shuttle runs services from Melbourne airport at Tullamarine between:

-0600 – 2030 on Monday, Wednesday, Friday -0600 - 1845 Tuesday, Thursday -0705 – 1900 Saturday, Sunday & Public Holidays

-FAPAS airport shuttle is a DOOR to DOOR service with a HabitatHQ special rate of $15pp. To get this great offer call us on 1800202500 from the airport. YOU MUST HAVE OUR CODE FOR THIS RATE! FAPAS is located Terminal 2, Bus Zone 3 in front of International Arrivals.

Package cancellation policy

  • Cancellation of any package within 72 hours to 14 days prior to arrival will result in a 25% cancellation fee of the package cost.
  • Cancellation within 48 hours to 72 hours prior to arrival will result in a 50% cancellation fee of the package cost.
  • Cancellation or transfer within 48 hours prior to arrival will result in a 100% cancellation fee of the package cost.

GROUPS

Group Bookings Terms & Conditions

  • A 25% non-refundable deposit is due at time of booking
  • The balance is due at least one month prior to arrival
  • All children under 18 must be accompanied by an adult
  • The group agrees to adhere to Habitat HQ’s House Rules

Group Cancellation Policy

  • 31+ days prior to arrival will result in 25% cancellation fee
  • 21 – 30 days will result in 50% cancellation fee
  • 15 – 21 days will result in 75% cancellation fee
  • 0 – 14 days will result in 100% cancellation fee

Changes to Bookings

Changes to numbers can be made to the booking up to 15 days prior to arrival without a fee or penalty. Changes to numbers made 14 days or less prior to arrival where the number is decreased will not be refunded.